Information on Hurricane Helene for Gulf Coast Beach Areas

As you may be aware, Hurricane Helene has caused significant flooding in several areas of Florida, particularly in Fort Myers, Cape Coral, and surrounding areas. This region has experienced severe flooding, making roadways inaccessible at this time. Additionally, there are widespread power outages across these areas, further complicating recovery efforts.

We are allowing guest arrivals for Cape Coral at the current time. For safety reasons, we are not allowing guest arrivals for Fort Myers / Fort Myers Beach through Wednesday October 2, 2024. Our teams are currently unable to reach the office or any properties due to the road closures and power outages. We are closely monitoring the situation and will keep you informed as conditions improve.

We kindly ask for your continued patience as we navigate these challenges. Once we can safely access the properties, we will conduct thorough inspections and provide individual guest updates on an as needed basis. Rest assured, if there are any issues or concerns with your reservation, you will be notified directly.

Thank you for your understanding during this difficult time. Our thoughts are with all those affected by Hurricane Helene, and we are hopeful for a swift recovery across all impacted areas.

If you are scheduled to arrive anytime thru Wednesday October 2, 2024 – local officials have requested non-residents to limit travel and you will need to make a change to your reservation:

Website/Call Center/Vrbo: If your reservation was booked on our website, through our call center or on Vrbo, we are the merchant of record, and our team can work with you directly to determine the next steps regarding your reservation. Please email us at any time at guestservices@distinctivebeachrentals.com, text us directly at 239-376-0303, or by calling our toll free number 844-334-4588.

At this time, a mandatory evacuation order is in effect with government travel restrictions and potential large-scale utility outages. Guests who purchased Travel Insurance should reach out to Generali directly to check for coverage: customerservice@us.generaliglobalassistance.com or calling 866-757-0010. 

Airbnb/Expedia/Booking.com: If you booked through Airbnb, Expedia or Booking.com you must call the channel directly to discuss your options. Please check the reservation confirmation or the Guest App for the best contact information. We are not the merchant of record, and any changes must be initiated with the booking channel before we can assist you.

If you are scheduled to arrive Thursday October 3, 2024 and beyond – your reservation is currently confirmed.