Information on Hurricane Helene for St Pete and Clearwater Beaches

Friday October 11, 2024 - 11am CDT:

Following Hurricane Milton, we are currently experiencing heavy call volume and ask that you please refrain from calling unless you need immediate assistance.

Our property care team will be out in the field assessing all properties as weather conditions and local government permit.

If your stay is impacted a member of our guest services team will reach out to you directly.

If your reservation is Saturday October 19, 2024 and beyond, please consider your reservation as confirmed.

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As you may be aware, Hurricane Helene and now Hurricane Milton have caused significant damage in several areas of Florida, particularly in Clearwater and St. Pete Beaches, and surrounding areas. This region has experienced severe flooding, making roadways inaccessible at this time. Additionally, there are widespread power outages across these areas, further complicating recovery efforts.

For safety reasons, we are not allowing guest arrivals for Clearwater and St Pete Beaches through Friday October 18, 2024. Our teams are currently unable to reach the office or any properties due to the road closures and power outages. We are closely monitoring the situation and will keep you informed as conditions improve.

We kindly ask for your continued patience as we navigate these challenges. Once we can safely access the properties, we will conduct thorough inspections and provide individual guest updates on an as needed basis. Rest assured, if there are any issues or concerns with your reservation, you will be notified directly.

Thank you for your understanding during this difficult time. Our thoughts are with all those affected by both Hurricane Helene and Hurricane Milton, and we are hopeful for a swift recovery across all impacted areas.

If you are scheduled to arrive before Saturday October 19, 2024 – local officials have requested non-residents to limit travel and you will need to make a change to your reservation:

Website/Call Center/Vrbo: If your reservation was booked on our website, through our call center or on Vrbo, we are the merchant of record, and our team can work with you directly to determine the next steps regarding your reservation. Please email us at any time at guestservices@distinctivebeachrentals.com, text us directly at 239-376-0303, or by calling our toll free number 844-334-4588. At this time, a mandatory evacuation order is in effect with government travel restrictions and potential large-scale utility outages.

Guests who purchased Travel Insurance should reach out to Generali directly to check for coverage: customerservice@us.generaliglobalassistance.com or calling 866-757-0010. For all guests that are part of the Pinellas County mandatory evacuation order, a member of our Guest Services team will contact you directly to review your reservation and go through next steps.

Airbnb/Expedia/Booking.com: If you booked through Airbnb, Expedia or Booking.com you must call the channel directly to discuss your options. Please check the reservation confirmation or the Guest App for the best contact information. We are not the merchant of record, and any changes must be initiated with the booking channel before we can assist you.

If you are scheduled to arrive Saturday October 19, 2024 and beyond – your reservation is currently confirmed.

Please continue to check this page for updates.